Refund policy

AutoEnhance 14-Day Return Policy

At AutoEnhance, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we offer a 14-day return policy under the terms and conditions outlined below.

1. Eligibility for Returns

You may return items purchased from AutoEnhance within 14 days of the delivery date, subject to the following conditions:

  • Original Condition: The item must be unused, unwashed, and in the original condition in which it was received. All tags, packaging, and accessories must be intact.
  • Proof of Purchase: A valid proof of purchase (order number, receipt, or email confirmation) must be provided.

    3. How to Initiate a Return

    To initiate a return, please contact our customer service team at info@shopautoenhance.com within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our team will provide you with return instructions, including the return shipping address.

    4. Return Shipping

    Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

    5. Inspection and Processing of Returns

    Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria outlined above. If the item is in original condition:

    • Refund: A refund will be processed to the original method of payment within 7-10 business days. Please note that original shipping charges are non-refundable.
    • Exchange: If you prefer an exchange, we will ship the replacement item after the returned item has been inspected and approved.

    Please note: If the item is not in its original condition (e.g., used, damaged, missing parts), we reserve the right to deny the return.

    6. Defective or Incorrect Items

    If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange for the return of the item and cover the return shipping costs. A replacement will be sent at no additional cost, or a full refund will be provided if a replacement is not available.

    7. Late or Missing Refunds

    If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company first, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@shopautoenhance.com

    8. Changes to This Policy

    We reserve the right to update or modify this Return Policy at any time. The most current version of the policy will be posted on our website and will apply to all purchases made after the policy’s effective date.

    By making a purchase with AutoEnhance, you acknowledge that you have read, understood, and agree to the terms of this return policy.

    AutoEnhance
    Contact Information: info@shopautoenhance.com